LAcon V

FAQ about logging in to the LACon V Virtual Convention

Much of the LAcon V Virtual Convention is using a unified log in system. This means you will be able to use the same account to access the different parts of the convention.

• Why log in?
• Who is eligible to log in?
• Activating your account
• Logging in
• Should I use my email or username to log in?
• Forgot your password?
• Forgot your username?
• Is this you?
• Application Permissions

Why log in?

We have a lot of online resources available to everyone, such as our program guide, and information about accessibility.

However, some areas of the Virtual Convention are restricted to members only. These include things like:

• Streams and replay of program items
• Chatting in the convention Discord
• Nominating and voting in the Hugo Awards
• Voting in site selection

To access there, you will need to activate your account and log in.

Who is eligible to log in?

You will have access to different areas of the Virtual Convention depending on the type of membership you have purchased.

If you don't yet have one of these memberships, you can buy one at www.lacon.org/register.

* Hugo Awards nomination only available if you purchased the membership before February 1, 2026.

Activating your account

1. Check your emails

   When you joined, you should have received an email from virtual-support@lacon.org with the subject “LAcon Virtual Convention Access” or “Nominate for the 2026 Hugo Awards”.

2. Click “Activate your account”

   If you see a screen saying “Is this you?” see Is this you? for more information.

3. Pick a password

   Your password must be at least 8 characters long. It must not be a commonly used password such as “password123”.

4. Click “Continue”

   You should now see a screen inviting you to log in to LAcon V with your newly activated account. See Logging in for more information.

Logging in

1. Go to portal.lacon.org

2. Log out if you are logged in as someone else

   If someone is already logged in, their name will appear in the top right. If this is not you, click the name and select “Log out”.

3. Enter your email address or username

   See Should I use my email or username for more details.

4. Enter your password

   This will be the one you picked in Step 3 of Activating your account.

5. Check your permissions

   You may see a screen asking you to confirm you are okay with the application receiving certain permissions. See Application permissions for more information.

6. Click “Continue”

   You should now see your name appear in the top right of the Virtual Convention Portal.

Should I use my email or username?

When logging in, you will be asked to enter your email address or username. If you are the only member who registered with that email address, you can use either your username or that email.

If you are sharing your email address with another member, you will both need to use your usernames. This is so we know which one of you is logging in. You will find your username in the email inviting you to activate your account (see Forgot your username?).

Forgot your password?

1. Go to portal.lacon.org

2. Click “Log in”

3. Enter your username

   See Forgot your username? if you can't remember it.

4. Check your email

   You should receive an email from noreply@lacon.org with the subject “LAcon Virtual Convention Password Recovery”.

5. Click “Reset Password”

6. Click “Continue”

7. Pick a new password

   Your password must be at least 8 characters long. It must not be a commonly used password such as “password123”.

8. Click “Continue”

   You should now see a screen inviting you to log in to LAcon V. See Logging in for more information.

Forgot your username?

Your username is your registration id. For example, 39456439. You can find it in the email inviting you to create your LAcon V account. The email will be from virtual-support@lacon.org with the subject “LAcon Virtual Convention Access”.

If you can't find the email, then contact virtual-support@lacon.org with as much information about your membership as possible and we will be able to look up and find your username for you.

Is this you?

If you click on the “Activate your Account” button while someone is already logged in, you may see a screen asking you to confirm whether the person currently logged in is you or not.

If it is you, then you have already activated your account and do not need to do anything further. You can click “Yes, this is me” to go to the Virtual Convention Portal.

If it is not you, then click “No, log them out”. You will then need to click the “Activate your Account” button in the email again to start activating your account.

Application permissions

When you log in, you may be asked to grant an application access to some information about you. The application needs this information to work as intended.

We know that some people may not want their information shared with third parties. To help provide transparency, the list below shows all the applications that use the LAcon V unified log in, and indicates whether they are:

• Owned, hosted and operated by LAcon V, meaning your data remains entirely within LAcon V; or
• Operated by a third-party, meaning only the necessary information for the application to function will be shared with that provider.